SmartProbe-App (“us”, “we”, or “our”) operates the https://app.smartprobe.net.au website and SmartProbe platform (the “Service”). This Privacy Policy explains how we collect, use, and share information when you use the Service and the choices you have.
By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms have the same meaning as in our Terms of Service.
We process data based on contract (to deliver the Service), legitimate interests (security, improvement, fraud prevention), and consent where required (e.g., certain cookies/analytics or marketing communications).
We may share data with service providers that help us operate the Service (e.g., hosting, email/SMS delivery, analytics, payments) under agreements that limit their use to providing services to us. We may also disclose information if required by law or to protect rights, property, or safety.
We use analytics tools (e.g., Google Analytics) to help understand usage. These tools may set cookies and collect IP address, device/browser info, and app interactions. You can use browser settings or Google’s opt-out add-on to limit analytics cookies.
We use cookies for session management, security, and analytics. You can refuse cookies via browser settings, but some parts of the Service may not function properly without them.
If you purchase paid features, payments are processed by third-party processors (e.g., Stripe). We do not store full payment card details; processors handle them under their own PCI-compliant policies.
Data may be stored or processed in regions where we or our providers operate. Where required, we use appropriate safeguards for international transfers.
We retain data for as long as needed to provide the Service and for legitimate business or legal purposes. Telemetry and task/audit records may be retained for compliance; we will delete or anonymise data when it is no longer required.
We apply administrative, technical, and physical safeguards appropriate to the data we hold, including encryption in transit, restricted access, and monitoring. No method of transmission or storage is 100% secure; please protect your credentials and report suspected incidents to us promptly.
Subject to law, you may request access, correction, deletion, or portability of your personal data, and you may object to or restrict certain processing. We may need to verify your identity before responding.
The Service is intended for business use and not directed to children under 13. We do not knowingly collect personal data from children; if you believe a child has provided data, contact us and we will delete it.
We may update this Privacy Policy from time to time. We will post the updated policy here and, when changes are material, provide notice through the Service or via email. Continued use after changes take effect constitutes acceptance.
If you have questions about this Privacy Policy or wish to exercise your rights, contact support@smartprobe.net.au.